Privacy Policy

Your privacy matters to us. Learn how gylinthoreva protects and manages your personal information with transparency and care.

Last Updated: January 15, 2025

Introduction

gylinthoreva ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that applies to our positive parenting self-development platform and related services.

By accessing or using our services at gylinthoreva.sbs, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into several categories:

Personal identification information such as name, email address, phone number, and postal address
Account information including username, password, and profile preferences
Payment information such as billing address and payment method details (processed securely through third-party providers)
Usage data including how you interact with our platform, pages visited, and features used
Device information such as IP address, browser type, operating system, and device identifiers
Communication data from your interactions with our support team or feedback submissions
Educational progress information including course completion, quiz results, and learning achievements

We only collect information that is necessary for providing our services and improving your experience. You have control over much of the information you provide to us and can update or modify it through your account settings.

How We Use Your Information

Your information is used to enhance your experience with our positive parenting programs and ensure you receive the best possible service. Here's how we use the information we collect:

Primary Uses

We use your information to provide our educational services, process payments, communicate with you about your account, and personalize your learning experience. This includes tracking your progress through our programs and providing relevant content recommendations.

Delivering educational content and tracking your learning progress
Processing payments and managing your subscription or course purchases
Sending important updates about your account, courses, or policy changes
Providing customer support and responding to your inquiries
Improving our platform based on usage patterns and feedback
Personalizing content recommendations and learning paths
Preventing fraud and ensuring platform security
Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, there are specific circumstances where we may share your information:

With service providers who help us operate our platform, such as payment processors, email service providers, and hosting services
When required by law, such as responding to legal requests, court orders, or government investigations
To protect our rights, property, or safety, or that of our users or the public
In connection with a business transaction, such as a merger, acquisition, or sale of assets
With your explicit consent for specific purposes not covered in this policy

All third parties we work with are required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Your Privacy Rights

You have several rights regarding your personal information. These rights ensure you maintain control over your data and how it's used:

Access Your Data

You can request a copy of the personal information we hold about you, including details about how it's processed.

Update Information

You can update, correct, or modify your personal information through your account settings or by contacting us.

Delete Your Account

You can request deletion of your account and associated personal information, subject to legal retention requirements.

Restrict Processing

You can request that we limit how we process your information in certain circumstances.

Data Portability

You can request your data in a portable format to transfer to another service provider.

Opt-Out Rights

You can unsubscribe from marketing communications and opt out of certain data processing activities.

Data Security and Protection

We take the security of your personal information seriously and have implemented comprehensive measures to protect it from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security infrastructure includes encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We continuously monitor and update our security practices to address emerging threats.

While we strive to protect your information using industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods are based on business needs and legal requirements:

Account information is retained while your account is active and for up to 3 years after account closure
Educational progress data is kept for the duration of your enrollment plus 2 years for certification purposes
Payment information is retained as required by financial regulations, typically 7 years
Communication records are kept for 2 years to support ongoing customer service
Usage analytics data is anonymized after 18 months and may be retained indefinitely for research purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and provide personalized content.

Essential cookies that are necessary for the website to function properly
Performance cookies that help us understand how visitors interact with our platform
Functionality cookies that remember your preferences and settings
Marketing cookies that help us deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Third-Party Services

Our platform integrates with various third-party services to provide enhanced functionality. These services have their own privacy policies, and we encourage you to review them:

Payment processors for secure transaction handling
Email service providers for communication delivery
Analytics services for platform improvement insights
Content delivery networks for optimized performance
Customer support tools for efficient service delivery

We carefully select third-party partners and require them to maintain appropriate privacy and security standards. However, we cannot control their privacy practices, so we recommend reviewing their policies directly.

International Data Transfers

As we operate globally and use international service providers, your information may be transferred to and processed in countries outside of Australia. We ensure appropriate safeguards are in place for these transfers:

Transfer Safeguards

We only transfer data to countries with adequate protection levels or ensure appropriate safeguards through standard contractual clauses, certification schemes, or other legally recognized mechanisms.

Children's Privacy

While our positive parenting platform is designed for parents and caregivers, we recognize that family information may be involved. We do not knowingly collect personal information from children under 13 without parental consent.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers. If you believe we have collected information from a child inappropriately, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through email or prominent notices on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, we're here to help.

Email: info@gylinthoreva.sbs

Phone: +61 3 6124 2179

Address: 3 Pitt St, Sydney NSW 2000, Australia

We aim to respond to all privacy-related inquiries within 5 business days.